Refund policy

  1. Each of our orders when sent is verified and sent in perfect condition, any inconvenience you have with any of our orders, do not hesitate to contact us through our email:
  2. We are not responsible for damages or improper handling caused by third parties who are not duly authorized to ship within or outside the country and tend to affect our business relationship.
  3. The deadline for making a return will be 15 business days from the day of delivery of the order; In case of disagreement, you must make a digitally signed document to our authorized contact email, communicating the reasons for which you want to make the return or request your respective money refund, also attaching the corresponding invoice. Said document will be subjected to analysis to determine if it is appropriate or not.
  4. The customer has 15 business days to return the item; The corresponding shipping costs for the return will be borne by the interested party.
  5. Once we have verified that the product arrived at our facilities in optimal conditions and we verify what point 3 indicates, we will proceed to contact the client to define the procedure to follow (refund of money or an item of the same value replacing the initial one) .
  6. If the client wants a refund, they must indicate the means by which they want their money to be returned (transfer, mobile phone, paypal, credit or debit card). The corresponding amount will be returned according to the deadlines set by each platform and it will be the responsibility of the client to check the income of the corresponding return.
  7. If you haven't received a refund yet, first check your bank account again. Then contact your credit / debit card company, it may take some time before your refund is officially posted. If your refund has not yet been reflected, contact your bank. There is often some processing time before a refund is posted. If you have done all this and still have not received your refund, please contact us at our authorized email , or to our whatsApp number 8308-8920.
  8. Only items that have a regular price can be returned.The items at the sale price are not subject to changes or returns.
  9. We do not replace items whose damage is caused by the poor handling of the buyer.
  10. We only replace items if they are defective or damaged and duly proven to our responsibility; If you want to change it for the same item, send us an email to, and send the article to: Mónica Gamboa Murillo, ID 303330485, phone 8308-8920, San Rafael de Oreamuno in Cartago, de la Iglesia 200 north and 400 east house on the left cream brown gate.
  11. The delivery time for a replacement product will be the same as when you make a purchase. Check our shipping policies.